The root certificate that expired on schedule.
Fictional company and people. Modelled on a real public postmortem, named at the end.
you're on call tonight
Mandi Pay runs billing handhelds and a payments API used by 1.2 lakh small shops. It's 19:34. The channel fills up as the night goes on; at 5 points you make the call. A wrong move costs minutes and users, and someone tells you why.
in the channel
- YouOn-call backend engineer
- Nandini KulkarniSenior SRE, incident commander
- Farhan QureshiFirmware engineer, handhelds
- Diya MenonPartner support and status lead
- Prakash IyerCTO
~12 min · 5 calls · +60 XP