The rollback that broke it again.
Fictional company and people. Modelled on a real public postmortem, named at the end.
you're on call tonight
Rokda Pay runs a payments API that 60,000 Indian businesses use to take card and UPI payments. It's 22:06. The channel fills up as the night goes on; at 5 points you make the call. A wrong move costs minutes and users, and someone tells you why.
in the channel
- YouOn-call engineer, payments API
- Pallavi SharmaSenior SRE, incident commander
- Harpreet SinghDatabase reliability lead
- Rohan D'CostaEngineer, database configuration
- Simran KaurMerchant communications lead
- Ashwin RaghunathanCTO
~13 min · 5 calls · +60 XP