The retries that jammed the bridge.
Fictional company and people. Modelled on a real public postmortem, named at the end.
you're on call tonight
Megh Cloud runs a public cloud whose Mumbai region runs 50,000 customers' workloads. It's 21:02. The channel fills up as the night goes on; at 5 points you make the call. A wrong move costs minutes and users, and someone tells you why.
in the channel
- YouOn-call engineer, internal network
- Lakshmi NarayananPrincipal SRE, incident commander
- Siddharth GhoshPrincipal engineer, internal DNS
- Aman JoshiEngineer, container-scheduling service
- Divya MenonCustomer communications lead
- Rakesh AgarwalVP Engineering
~13 min · 5 calls · +60 XP