The database ran out of numbers.
Fictional company and people. Modelled on a real public postmortem, named at the end.
you're on call tonight
Patra runs a transactional email API that sends OTPs, receipts and alerts for 40,000 apps. It's 17:28. The channel fills up as the night goes on; at 5 points you make the call. A wrong move costs minutes and users, and someone tells you why.
in the channel
- YouOn-call engineer, sending platform
- Shalini VermaEngineering manager, incident commander
- Mukund IyerDatabase engineer, Postgres
- Ayesha SiddiquiEngineer, send queue and workers
- Varsha PillaiCustomer support and status lead
- Nikhil AroraCTO
~13 min · 5 calls · +60 XP