Status checks flood the payment switch.
Fictional company and people. Modelled on a real public postmortem, named at the end.
you're on call tonight
Sangam Payments Exchange runs a real-time payment switch between 300 banks and 50 payment apps. It's 11:42. The channel fills up as the night goes on; at 5 points you make the call. A wrong move costs minutes and users, and someone tells you why.
in the channel
- YouOn-call SRE, switch platform
- Pranav IyerSenior SRE, incident commander
- Deepa RaghavanPrincipal engineer, switch gateway
- Imran ShaikhBank integrations manager
- Ritu SaxenaCommunications lead
- Gaurav MenonCTO
~12 min · 5 calls · +60 XP