~learn.
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SEV-1 · Lakshya Broking · 09:38

Prices froze on the phone, not on the web.

Fictional company and people. Modelled on a real public postmortem, named at the end.

you're on call tonight

Lakshya Broking runs a stock broker's trading app and website used by 1.5 crore clients. It's 09:38. The channel fills up as the night goes on; at 5 points you make the call. A wrong move costs minutes and users, and someone tells you why.

in the channel
  • YouOn-call SRE, market data
  • Nandita SenHead of SRE, incident commander
  • Tushar JainEngineer, mobile app
  • Sameera KhanNetwork engineer, edge and DDoS protection
  • Kirti ShahCompliance officer and client communications
  • Anand RaoCTO
~11 min · 5 calls · +60 XP