One typo takes out a storage region.
Fictional company and people. Modelled on a real public postmortem, named at the end.
you're on call tonight
Tijori Cloud runs an object-storage service whose Mumbai region holds files for 30,000 apps. It's 23:07. The channel fills up as the night goes on; at 5 points you make the call. A wrong move costs minutes and users, and someone tells you why.
in the channel
- YouOn-call SRE, storage platform
- Zoya SiddiquiSenior SRE, incident commander
- Kavya ReddyPrincipal engineer, metadata index
- Nikhil BansalEngineer, billing pipeline
- Neha KulkarniSupport and comms lead
- Suresh PillaiCTO
~13 min · 5 calls · +60 XP