First Monday after the holidays.
Fictional company and people. Modelled on a real public postmortem, named at the end.
you're on call tonight
Sandesa runs a workplace chat app used by 2 lakh companies. It's 09:03. The channel fills up as the night goes on; at 5 points you make the call. A wrong move costs minutes and users, and someone tells you why.
in the channel
- YouOn-call SRE, web tier
- Kriti MalhotraSenior SRE, incident commander
- Abhay DeshmukhStaff engineer, cloud networking
- Pooja VenkatEngineer, provisioning service
- Zainab KhanSupport and comms lead
- Sunil RaoCTO
~13 min · 5 calls · +60 XP