Air Canada argued it wasn't liable for its own chatbot.

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An airline's chatbot made a promise. Then the airline said: not our problem. A tribunal disagreed.

A customer asks Air Canada's chatbot about a bereavement fare. The bot says: claim it after travelling, within 90 days. The airline's own policy page said otherwise. So who's right?

Air Canada argued it wasn't liable for what its chatbot said. As if the bot were a separate legal entity. The tribunal member called that a remarkable submission.

14 February 2024. Moffatt versus Air Canada. The airline was ordered to pay 812 dollars and 2 cents, Canadian. The amount is small. The lesson isn't.

Here's the catch. No technique stops a model inventing things. The best ones only reduce it. So build for it.

So take hard facts from systems. The model only phrases them. Verify every citation in code. And when it can't back a claim, hand off to a person. That's a correct answer too.

Your assistant's answers are your company's statements. Build it that way.

Full breakdown in the lecture.