SaaS & dev tools · San Mateo (large engineering centres in Chennai, Bengaluru and Hyderabad)

Freshworks.

Customer and employee service software (Freshdesk, Freshservice, Freshchat, Freshsales) sold as multi-tenant SaaS.

its questions lean on

class-level design on paper
database choice and indexing
caching
multi-tenant SaaS
chat and real-time messaging
logging

The rounds, as candidates describe them

DSA and design basicsIn-person hiring drive; DSA plus fundamentals such as database indexing and consistent hashing.source ↗
LLDClass design on pen and paper (an on-call roster system), after a walk through the candidate's own work.source ↗
Mixed DSA, LLD and fundamentalsTrie question, a file-management LLD with threading, CAP theorem and choosing between SQL, MongoDB and Cassandra.source ↗
Hiring manager and HLDSketch your current system, then extend it with a distributed logging system.source ↗
HR and culture fitFreshworks values and expectations; one candidate warns people are rejected at this stage.source ↗

Reported by candidates

From public interview write-ups; each links its source.

Design a URL ShortenerSystem design
IP-01 · Design a URL Shortener →W01 · BOSS · Design a URL Shortener at Scale →reported in:GeeksforGeeks · Freshworks Interview Experience Onsite SE-1 (updated 2025) ↗
Design a Chat SystemSystem design
IP-08 · Design a Chat System →SQ-02 · WhatsApp Messaging →reported in:LeetCode Discuss · Freshworks SDE-2 Interview, Virtual (2025) ↗LeetCode Discuss · Freshworks SSE, Bangalore, Dec 2021 ↗
Design a Logging SystemSystem design
W10 · DAY 02 · Observability →W08 · DAY 01 · Event Ingestion at Scale →reported in:LeetCode Discuss · Freshworks Lead Software Engineer, Hyderabad (2024) ↗
Design an Employee On-Call Roster System like PagerDuty (LLD)Low-level design
no lesson for this one yetreported in:LeetCode Discuss · Freshworks Lead Software Engineer, Hyderabad (2024) ↗
Design a File Management System (LLD)Low-level design
W00 · PART 5 · Operating System Concepts for System Design →reported in:LeetCode Discuss · Freshworks Lead Software Engineer, Hyderabad (2024) ↗
Design a Web CrawlerSystem design
IP-05 · Design a Web Crawler →W03 · DAY 01 · Queue vs Stream →reported in:LeetCode Discuss · Freshworks SDE-2 Interview, Virtual (2025) ↗
Design a Rate LimiterSystem design
IP-02 · Design a Rate Limiter →W01 · DAY 03 · Rate Limiting at Scale →reported in:LeetCode Discuss · Freshworks Lead Engineer (2024) ↗
Design a Ride-Hailing ServiceSystem design
SQ-09 · Uber →IP-13 · Design a Proximity Service →reported in:LeetCode Discuss · Freshworks Lead Engineer (2024) ↗
Design a Food Delivery SystemSystem design
SQ-17 · Swiggy Food Delivery →W06 · BOSS · Food Delivery Order System →reported in:LeetCode Discuss · Freshworks SSE, Bangalore, July 2021 ↗
Design a Parking LotLow-level design
LLD-01 · Design a Parking Lot →reported in:GeeksforGeeks · Freshworks Interview Experience for Senior Software Developer (2019) ↗
Design a Social Network like Instagram or FacebookSystem design
IP-07 · Design a News Feed →SQ-21 · Instagram Feed and Stories →W04 · DAY 04 · Feed Caching →reported in:LeetCode Discuss · Freshworks Lead Software Engineer, Backend (2024) ↗GeeksforGeeks · Freshworks Interview Experience for Senior Software Developer (2019) ↗
Design a Document-Sharing ApplicationSystem design
IP-10 · Design a File Sync Service (Dropbox / Google Drive) →SQ-08 · AWS S3 →W09 · DAY 05 · Security Architecture →reported in:LeetCode Discuss · Freshworks Lead Software Engineer, Hyderabad, June 2024 ↗
How does consistent hashing work?Concept
W01 · DAY 01 · Partitioning Deep-Dive →IP-03 · Design a Distributed Key-Value Store →reported in:LeetCode Discuss · Freshworks Lead Software Engineer, Hyderabad (2024) ↗

Likely, from what they build

Our pick, not a report: questions that fit Freshworks's products.

Design a Multi-Tenant Helpdesk Ticketing SystemSystem design
W09 · BOSS · Design a Multi-Tenant Enterprise SaaS Platform →W09 · DAY 01 · Tenant Isolation Strategies →W09 · DAY 02 · Noisy Neighbor Prevention →

Study path

Every lesson the questions above point to, once, in order.

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