SLA.
also: SLAs · service level agreement · service level agreementsService level agreement: an external promise to customers about service levels, with consequences such as credits if it is broken.
the two-minute refresher
- A contract, not an engineering target.
- Set looser than your SLO, so you should almost never violate it.
- Hit the SLO 99%+ of the time and the SLA takes care of itself.